Issue link: http://ssaansw.uberflip.com/i/1320628
11 ISSUE 60 DECEMBER 2020 Jai's Journal G'day Members, Welcome to our new look NSW Shooter magazine in an electronic format. As Lance indicated, we are modernising our Association. The digital magazine and new look website is part of that change. The new format is designed to ensure better engagement with members and provide an opportunity for members and branches/clubs to contribute content. Content will build over time and its success lies with all of us engaging and sending information of note about your shooting community. I strongly encourage you to participate and promote your local branch/club events, share a hunting story, or highlight a volunteer who has gone above and beyond to promote the shooting sports. COVID-19 COVID-19 continues to dominate government policy and our everyday lives. Although NSW restrictions have eased significantly, we must remain vigilant as we see new cases surge overseas. It goes without question that COVID-19 has impacted our sport and hunting opportunities. A massive thank you to all our volunteers, branches and clubs who have worked so hard following advice and getting our sport to as close to normal as it can be, at this time. SSAA NSW has always maintained that in the context of COVID-19, our sport is one of the safest, being a non- contact sport. Physical distancing is also supported by the space already required at a range and in hunting groups (with reduced numbers). As a law-abiding Association we have followed the government guidelines and we thank everyone for playing their part. We ask that everyone continue to follow your local range's COVID-19 plan and note that restrictions can change at short notice by the government. STRENGTH TO STRENGTH Whilst COVID-19 has had significant impact on our Association (and many others), I am glad to say that the SSAA NSW board and management have adapted to lessen that impact and to ensure we remain in a good position for the future. With less revenue coming in this year, we have continued to change practices to ensure that every cent saved can go back into member services. Our office has received more phone calls during COVID-19 than at any time in the past. In fact, the increase of calls has been substantial. Although our budget has not allowed us to recruit additional staff, I am pleased to say that our team have stepped up to the plate to service the increased workload. We love to be in contact with our members and our members continue to reach out, whether for a specific inquiry or to provide SSAA NSW with helpful information. We have previously received feedback with regards to our phone system and the inefficient lines and options that often caused confusion and delay for our members. After assessing these processes, SSAA NSW has now modernised the technology used for our phone system, whilst maintaining the same phone number. We have real time data now allowing adequate resources to be allocated. Our new system provides monthly reports on: • how many calls came through; • the average time of each call; JAI ROWELL CEO, SSAA NSW